These policies are in place to protect your experience and the experience of every guest who visits. We appreciate your respect for this space and the people in it.

INTAKE FORM

To make the most of your time with us, a brief intake form is available when you book online. Completing it in advance allows us to prepare a treatment that is truly tailored to you. It is also available upon arrival.

APPOINTMENTS

All services are by appointment. We recommend booking in advance, particularly for weekends and specialty treatments, to secure your preferred time and practitioner.

A credit card is required to hold your reservation.

CANCELLATION & NO-SHOW POLICY

We understand that plans change. When they do, we ask that you let us know as early as possible.

24-Hour Notice Required

 Cancellations made within 24 hours of your appointment will be charged the full service amount.

No-Shows 

Clients who do not arrive and do not contact us will be charged in full.

This policy ensures our practitioners are respected for their time and that the appointment can be offered to another guest.

ARRIVAL

Please arrive 10 to 15 minutes before your scheduled service. This time allows for a brief consultation and ensures your full treatment is preserved.

Late arrivals will receive the remainder of their scheduled time. Out of respect for guests booked after you, we are unable to extend services beyond the reserved window.

HEALTH & WELLNESS

Please inform us of any health conditions, allergies, injuries, medications, or skin sensitivities prior to your visit. Your safety matters and this information shapes every treatment we provide.

Prenatal massage is not performed during the first trimester. Please advise us of pregnancy when booking.

We reserve the right to decline services where a condition may be contraindicated or poses a risk to our team or other guests.

CHILDREN & ADDITIONAL GUESTS

To maintain the calm of the spa environment, we ask that children not accompany guests unless they are scheduled for a service. We appreciate your understanding.

CELL PHONES & ELECTRONICS

We invite you to fully arrive when you are here. Please silence your phone upon entering. This is as much for you as it is for everyone around you.

PAYMENT & GRATUITY

We accept all major credit cards. Payment is due at the time of service.

Gratuity is not included in the price of any service and is always appreciated. It is entirely at your discretion.

GIFT CERTIFICATES

Gift certificates are available for purchase online and in spa. They are non-refundable and may not be exchanged for cash.

Thank you for choosing Paris Alexander Day Spa.

We look forward to caring for you.